Cash box. Cash registers Maintenance of cash registers

One of the main irritants for shoppers in a store is the queue. Queue at the cash register- this is something that can affect the profitability of a store, no less than the range of goods or the attitude of the staff towards the buyer. Waiting in line in front of the checkout can force the buyer to go to a nearby store, where prices may be higher and there is less variety, but there is no need to waste precious time.

For the successful operation of a self-service store of any format, a prerequisite is the correct selection checkout area equipment. The dominant position here is occupied by cash registers. It is necessary to approach the device carefully store checkout area so that the passage of customers is not too slow and queues are not created.

Cash registers for stores can be divided into a number of categories - for minimarkets, supermarkets, hypermarkets, "Cash&Carry" format stores. In order to select the required model cash box, it is necessary to take into account the format of the store and its specialization. The main characteristics are the length of the working surface, wide or narrow storage, the presence or absence of a conveyor, its length and width, a special soft coating for selling goods in glass containers.

Nowadays, not only the convenience and speed of customer service, but also a beautiful, stylish design are of great importance. cash box. A small self-service store with an area of ​​100-300 sq.m is suitable for equipment of small dimensions 1400-1800 mm long with narrow storage units or a straight working surface. For supermarkets with an area of ​​700 to 3000 sq.m. boxes with high throughput: with a long conveyor, a wide, capacious storage bin with a shopping separator. Supermarket cash registers should be designed to serve several customers at a time: while one only places goods on the conveyor, another makes payments to the cashier, and the third packs the purchased goods.

In hypermarkets with high traffic cash registers with conveyor should be even longer. Hypermarkets are self-service stores with a universal range of food and non-food products. The average volume of purchases in them is quite high. And therefore, checkout boxes must have high throughput, with a wide conveyor, rollers or a conveyor in the drive, increased strength and wear resistance. The Cash&Carry format requires a wide, low conveyor and a capacious storage device, as well as free access for the cashier to the cart to check out the goods directly in it.

IN Partnertorg.rf presented production models Energy, "МХМ" for all store formats and MXM cash registers for small self-service stores. Managers Partnertorg.rf will help you choose the right model and optimally place the equipment in the payment area, select related accessories for equipping the checkout area.

The utility model is aimed at simplifying the delivery, storage and assembly of cash register boxes, increasing their service life, increasing the convenience of the checkout area for cashiers and customers, improving the working conditions of the cashier, and increasing the speed and quality of customer service. This technical result is achieved by the fact that the cash register box contains two hollow cabinets of different widths connected by a wall, a cabinet lid, a tabletop consisting of a display table, a cashier’s table and a storage unit, equipped with a protective profile. In this case, the cash box is equipped with a frame in the form of a welded structure made of a rectangular profile, placed between the table top and the cabinets with the possibility of fixing the mentioned elements on it. Each hollow cabinet consists of two interconnected posts, a panel and a base, the base of each cabinet being made of a corrosion-resistant material. The base of each cash register cabinet is made of a shaped stainless steel profile and has elements for fastening to the floor. The protective profile of the tabletop is made of two-component PVC. The tabletop laying out table is equipped with a conveyor equipped with sensors for automatically stopping or starting the conveyor belt. The cashier's desk has cutouts for a multifunctional cash register system, a cash drawer and peripheral equipment, as well as holes for the bus connector for external cash register devices.

The claimed utility model relates to trade equipment and can be used in various self-service stores.

A cash register box is known, containing vertical elements connected by side corner elements, a storage unit for goods and a rectangular connecting insert, as well as a cover for placing a cash register (RU 26909 U1, 01/10/2003).

A cash register box is also known, containing two vertical cabinets, a storage unit for goods and a connecting insert, which are connected to each other by fastening elements, and the storage unit for goods is divided into a working zone and two additional zones in which a roller table and a scanner are mounted (RU 28001 U1, 03/10/2003).

The disadvantages of the known cash registers are inconvenience and difficulty of maintenance, low degree of automation, and lack of protection of the surfaces of the cash registers.

The closest analogue of the known ones is a cash register box containing two vertical hollow cabinets connected by a connecting wall, a cabinet lid, as well as a table top consisting of a display table, a scanner housing and a storage device, and equipped with a plastic bumper along its side (RU 31934 U1, 10.09.2003).

The disadvantages of this design include inconvenience in transporting parts, installing and assembling equipment before operation, difficulty in operation, and low comfort of working conditions for the cashier.

The objective of the claimed utility model is to create a functional and convenient table for a cashier to work - a cash box, which allows you to make the cash register area more ergonomic and as convenient as possible for both the cashier and the buyer.

The solution to this problem provides a technical result consisting in simplifying the delivery, storage and assembly of cash register boxes, increasing their service life, increasing the convenience of the checkout area for cashiers and customers, improving the working conditions of the cashier, increasing the speed and quality of customer service.

The essence of the utility model is that the cash register box contains two hollow cabinets of different widths connected by a wall, a cabinet lid, a tabletop consisting of a display table, a cashier's table and a storage unit, equipped with a protective profile, while it is equipped with a frame in the form of a welded structure made of a rectangular profile placed between the table top and the cabinets with the possibility of fixing the mentioned elements on it, wherein each hollow cabinet consists of two racks, a panel and a base connected to each other, and the base of each cabinet is made of a corrosion-resistant material.

In a particular case of execution, the base of each cash register cabinet is made of a shaped stainless steel profile and has elements for fastening to the floor.

The protective profile of the tabletop is made of two-component polyvinyl chloride (PVC).

The tabletop laying out table is equipped with a conveyor equipped with sensors for automatically stopping or starting the conveyor belt.

In another special case, cutouts are made in the cashier's desk for a multifunctional cash register system, a cash drawer and peripheral equipment, as well as holes for the bus connector of external cash box devices.

Figure 1 shows general view the cash box in the assembled state, Fig. 2 is a general view of the cash box in a disassembled state, Fig. 3 shows a table top element - the cashier's table.

Cash box contains a tabletop 1, two hollow cabinets 2 of different widths, which are interconnected by a connecting wall 3, as well as a cabinet cover 4, which is placed on a base with a larger width.

The tabletop 1 consists of three separate elements: a display table 5, a cashier's table 6 and a storage unit 7 and is equipped with a two-component PVC profile 8. A conveyor equipped with sensors for automatically stopping or starting the conveyor belt (not shown) can be mounted on the display table 5.

Each hollow pedestal 2, in turn, consists of two racks 9, a panel 10 and a base 11, connected using fasteners (not shown). All of the above mentioned elements are mounted on a universal frame 12, which is presented in the form of a welded structure made of a rectangular profile and is placed between the tabletop 1 and the cabinets 2.

The cabinet, which has a large width, is equipped with a shelf 13, fixed between two racks 9 and a panel 10.

In the cashier's table 6, cutouts 14 can be made for a multifunctional cash register system and peripheral equipment, a cutout 15 for a cash drawer, as well as holes for the bus connector of external cash box devices (not shown).

Assembling the cash box involves connecting the racks 9, the panel 10 and the base 11 of each of the cabinets. Three elements of the table top are fixed to the frame 12: display table 5, cashier's table 6 and storage 7, as well as the cover 4 of the cabinet. Then frame 12 is lowered onto the assembled pedestals connected by wall 3.

The collapsible design of the proposed cash box allows all parts to be compactly placed, packaged and prepared for transportation, simplifies loading and unloading operations, reduces the risk of mechanical damage to the product and makes it easy to replace damaged (faulty) components.

In addition, this design makes it possible to assemble cash registers with storage units and display tables of different lengths and widths (depending on the store format), which allows you to choose the optimal solution for stores of different layouts.

The universal frame, on which all the elements of the cash box are attached, allows you to assemble tables both left-handed and right-handed.

The bases of the cabinets, made of stainless steel, give special rigidity to the structure and protect the product from moisture and chemicals used when cleaning floors.

A two-component PVC protective profile encircles the entire perimeter of the tabletop, except for the middle part on the cashier’s side. It not only performs a decorative function, but also protects the table from mechanical damage, thereby extending the service life of the cash register.

The presence of cutouts in the cashier's desk allows for the installation of a multifunctional cash register system (POS system, front-facing system), cash drawer and other peripheral equipment (barcode scanner, weighing system, magnetic card reader, etc.), which ensures a front-facing position for the cashier , which reduces fatigue and speeds up the process of releasing goods and paying customers.

The cash box is used as follows. The buyer approaches from the front side of the cash register and places the goods on the display table. Next, the goods are moved using a conveyor or manually by a cashier for scanning and end up in a storage unit, from where they are collected by the buyer after payment. At the same time, the display of the multifunctional cash register system displays the current amounts of goods during scanning and the total amount.

As a result of the creation of the claimed utility model, a functional and convenient table for cashier work has been created - a cash box, which provides a technical result consisting in simplifying

delivery, storage and assembly of cash registers, increasing the service life of cash registers, increasing the convenience of the checkout area for cashiers and customers, improving the working conditions of the cashier, increasing the speed and quality of customer service.

1. A cash box containing two hollow cabinets of different widths connected by a wall, a cabinet lid, a table top consisting of a display table, a cashier’s table and a storage unit, equipped with a protective profile, characterized in that it is equipped with a frame in the form of a welded structure made of a rectangular profile placed between the table top and the cabinets with the possibility of fixing the mentioned elements on it, each hollow cabinet consists of two racks, a panel and a base connected to each other, and the base of each cabinet is made of a corrosion-resistant material.

Servicing cash registers.

Cash box ( workplace cashier), depending on the configuration, may be equipped with a conveyor belt, in some cases even two, or may simply have a tray for goods, along which customers themselves move the goods.

The conveyor belt is equipped with an electric drive, which is controlled by the cashier in automatic, semi-automatic, or manual mode.

Like any equipment, the conveyor belt tends to break. There are three common ways to solve this problem.

Method 1.

The company has a mechanic Petrovich who knows everything, can do everything and, in principle, can repair the conveyor belt of the cash register box. From repair experience, I can say that most of these repairs end with the checkout box working after such repairs, but as a rule, with the elements for the safe operation of the conveyor belt disabled. Manufacturers of conveyor belts try to take this factor into account; protection elements are installed in places that are difficult for the average person to reach. For example, on a drum motor gearbox, the most loaded gear is made of plastic, in case critical situation the gear is simply cut off, and the object that turned out to be the cause of the jamming gets off with minor bruises and injuries. However, I have encountered the results of unfortunate repairmen who manage to turn these gears out of iron without thinking about the safety of operation. It is necessary to take into account the fact that the mechanic Petrovich has only a set of standard spare parts (wire, fuse, automation, etc.) and in the absence of the necessary spare parts for repairs, he will contact the head of the enterprise with a proposal to find these parts, otherwise the conveyor belt won't work. Now it's already headache manager where to find and how to deliver the necessary part, negotiate a guarantee in case what was sent is not what the locksmith Petrovich wanted.

Pros.

You don’t have to pay for repairs after the fact; in addition, you increase the speed of repairs significantly. If possible, your specialist will repair broken equipment in the shortest possible time in case of a minor breakdown.

Repair speed. Practical response time to an application is 3-5 minutes.

Cons.

Lack of non-standard parts in stock that are needed for repairs. As a result, an increase in repair time.

If the conveyor belt is seriously damaged, the intervention of a third-party, highly specialized specialist is required.

Method 2.

Look for the first office you come across that repairs cash registers and contact them. You can now type in the search service line “Repair of cash registers<Ваш город>", and you will find out how many companies are repairing cash registers in your city. It should be noted that employees of these enterprises travel only with advance payment, which you yourself understand is not always realistic. For example: on-site diagnostics (2-3 hours) -> estimate (0.5-2 hours) -> Receiving an invoice for payment (0.1-1 hour) -> Payment (1-48 hours (for example, you received an invoice in 18-00 Friday)) ->Repair (1-48 hours (for example, you paid the bill, but the payment fell on the weekend). The disadvantages of such repairs include the speed of repair and the fact that the repair is done with advance payment - then it is screwed into the repair everything is to the maximum, and this is not related to the greed of the company providing repairs, it is simply the so-called insurance for unforeseen circumstances. For example: there are two breakdowns in the conveyor belt, but the second breakdown can be seen only after repairing the first breakdown, as a result the mechanic will make the repair, and the conveyor belt. will not work, despite the fact that the scope of work was completed in full according to the estimate.

Pros.

Savings on scheduled maintenance.

Cons.

When asked by a representative of the repair service about the model of the cash register, the clarification over the phone may take a little longer; in fact, the repairman goes to the site without even imagining what he will have to face, which means the likelihood that the repairman will have to come twice greatly increases.

In most cases, work proceeds according to the formula “Money in the morning, chairs in the evening,” or a cash payment, usually in black cash, which no sensible manager of a repair organization will give cash register mechanics at the facility.

Method 3.

Conclude a contract for the maintenance of the cash register box. In this case, having a contract in hand, the company providing repairs first carries out the repairs, and only then does payment take place. The problem is that the executing company, as a rule, signs an agreement on the terms of constant payment for maintenance (quarterly, semi-annual, annual). Any commercial enterprise has as its goal to make a profit, and it will not just keep an employee who repairs conveyor belts.

Cons.

The biggest disadvantage is, of course, the payment for periodic maintenance; you will pay for maintenance, regardless of whether your cash box was broken or not.

Pros.

A mechanic will come to you who will professionally diagnose your cash register, give recommendations, and monitor the technical condition of the equipment. As a specialist, he will know where and what is connected to you and who to contact in this or that case.

For the Customer.

Method 1 essentially equivalent Method 3 and is the most acceptable option in economic terms.

Method 2 Before making an application for repair of the conveyor belt, be sure to make sure that the fungus is cocked ( A mushroom is called an emergency switch, made in the shape of a mushroom cap, usually in bright red colors. The principle of operation of the fungus is that by pressing the cap the tape stops, but to cock the fungus, you need to turn the cap of the fungus clockwise. An approximate view of the fungus in the photo below

other electrical appliances are working at the cash register; the cleaning lady did not accidentally unplug the conveyor belt control unit from the socket. If you are unable to perform the above steps, be sure to check how much it will cost to call a mechanic, in your case, to plug in a working conveyor belt control unit into the outlet at the cash register. This is exactly the amount such simple actions will cost you.

For the performer.

Let’s say you are the manager of an enterprise, you have an employee at your enterprise who is knowledgeable in electronics, electrical engineering, and has the appropriate electrical safety group to work as part of a team in electrical installations up to 1000V.

Try to make estimates for work and agree on them in writing in advance.

Refuse to sign estimates for the readiness of the product. Such estimates are fraught with pitfalls. Real case. A mechanic came out to diagnose it and it turned out the pedal was broken. You have issued an invoice - restoring the functionality of the cash register. When installing the pedal, it turned out that the drum motor was already more than 14 years old, and it had simply been “sucked” of oil. When turned on for a short time, the motor works perfectly, but after connecting the pedal, due to lack of lubrication, the gearbox simply melted after a day of operation. Since the estimate was signed for the readiness of the product, the question arose about replacing the drum motor at the expense of the contractor. If the estimate had been signed for replacing the pedal, visiting a mechanic, and making diagnostics, then there would not have been such a problem.

Documents generated by 1C are not a work report; reduce the number of items in the work completion certificate to a minimum. And attach an estimate to the act of completed work (an arbitrary act written out in accordance with the form of the contractor’s enterprise or another document with detailed description work performed and materials used).

We check whether the drum motor is “sucking” oil through the wire. A characteristic feature is the oil on the drum motor connector coming to the control unit. The approximate leakage time can be indirectly estimated by the rigidity of the cable from the drum motor to the control unit. Directly near the drum motor, the wire is very stiff and can simply break when bent, and the further away from the drum motor the rigidity of the wire does not change, the more time the drum motor “sucks.” If the cable running from the drum motor to the connector on the control unit has lost its flexibility by more than 50% of its length, then the oil in the drum motor simply needs to be topped up!!!

We hand over (accept) work.

We place a tie made of two-liter Pepsi bottles or a 10-15 kg load on the conveyor belt; the belt must move on its own, otherwise the repair is not completed.

Be sure to check the operation of all control keys. Attention!!! If the integrity of the protective film covering the keys is damaged, even newly replaced keys may fail within 3-4 months.

The selection of cash registers is carried out according to a certain scheme. For small stores - 1 box per 80-100 sq.m. area, for medium-sized stores - 1 cash box per 150 sq. m., and for large stores - 150-200 sq. m. In addition to the size of the retail space, the number of boxes is affected by traffic peaks, if any, or the speed of the cashier. The latter depends on the technical equipment of the automation of the cash register, its compliance with the store format and the skills of the cashier. Express cash registers are used to quickly serve customers with individual purchases. This creates great convenience for buyers and saves time during checkout.

What affects the speed of customer service?

The configuration of the cashier’s workplace directly determines how quickly the payment will be made. It is worth noting the influence of the content of the POS terminal device and the scanning system on the cash register device. There are vertical, horizontal (built-in) and manual product scanners. Multiplane scanners are more optimal. They are built into the working surface of the cash register. To read the code, the cashier simply passes the item over the scanner. The choice of scanner must be approached consciously and thoroughly.

Similarly, weighing equipment can be built into the working surface of the table. Recently, this popular solution has been gaining a leading position in the sale of such bulk goods as candy, fruits, and vegetables. When the scales are located at the checkout, you save space on the sales floor and there is no need to additionally assign a person to them. Buyers get pretty nervous when they have to wait for a “special” person to hang the goods. The scales located at the checkout initiate an increase in purchases. Although from the financial side, one-time costs for equipping all cash registers with scales built into them can be expensive. In principle, the fruits and vegetables department can be equipped with scales with a receipt printing device with pictures of the goods. The Billa retail chain likes to use this option.

An important point is the seat of the cashier. It can be frontal or lateral. In front seating, the cashier sits facing the customer, with the cash drawer built into the work surface directly in front of the cashier. Side seating involves placing the cash drawer on a side table. In this case, the cashier sits sideways to the customers and is forced to turn around each time the cash drawer is opened. There are more unnecessary movements, which reduces the efficiency of service.

Accessories for cash registers

The standard configuration of cash register units may vary depending on the manufacturer.

• cashier's drawer - intended for personal items;
• cashier protection - protects the cashier from penetration;
• scanner protection - metal or plexiglass;
• coin box - used for transferring money;
• cash gate - retractable or rotating flag;
• counter with a cash register number - used when there are more than 5 cash registers;
• storage separator - for models with wide storage;
• product separator - separates purchases of different customers from each other;
• buyer's shelf - serves as a stand for a buyer's basket or bag;
• photo element - present if there is a conveyor belt;
• keyboard shelf;
• shelf for the system unit;
• socket block.